Welcome to the Serafinoshoes.gr Online Store. For your better service, the use of the website and
the services of www.serafinoshoes.gr by the visitor/user presupposes his unreserved agreement with
website. Therefore, the visitor/user must carefully read these terms before using the website's
services and if he does not agree, he must not use the services and its content.
and without prior notice to the visitor/user. The visitor/user is requested to check the content
any changes, means the visitor/user's unreserved acceptance of these terms.
The website serafinoshoes.gr includes the online store of the sole proprietorship under the name
"MANOLIS SERAPHIM" (A.F.M. 047363951, D.O.Y. Livadeias, G.E.M.H number 013125417000) and with a
distinctive title "SERAFINO", whose activity is the trading of footwear. The headquarters of the
company is located in Livadeia, Viotia, Pesonon Machitos street, number 29 and
phone number 2261021008.
2. Sign up
The visitor/user who wishes to register and use the website www.serafinoshoes.gr, declares that
all the information and registration details he/she provides to www.serafinoshoes.gr are true,
accurate, valid and complete, and is also obliged to maintains and diligently updates
registration information to keep it true, accurate, valid and complete
3. Sales contract - Product order
The information contained in these Terms and the details on this website do not constitute an
offer to sell but an invitation for information. No contract shall be deemed to have been formed
between us and you in respect of any products unless your order is expressly accepted by us.
If we do not accept your order and the money has already been taken from your account, then it
is returned in full without interest.
To place an order you will be asked to follow the purchase process and press the "COMPLETE" button.
You will then receive an email from us confirming receipt of your order ("Order Confirmation").
Receipt of the email confirms the completion of the order and its acceptance by us.
4. Product description
The information given on the website www.serafinoshoes.gr and regarding the quality, quantity,
main characteristics and prices of the products are absolutely accurate. Photos and descriptions,
set by the supplier or partners, are indicative and do not bind serafinoshoes.gr.
5. Product price
The prices of the products available through the serafinoshoes.gr website do not correspond to
the current prices that apply in the company's physical stores. At specific time intervals,
special offers and discounts may be carried out, as part of the company's promotional actions,
which will only apply to specified products and only to purchases through the serafinoshoes.gr
6. Product Availability
The listed product availability is indicative and not binding. In case of non-availability,
serafinoshoes.gr guarantees timely information to customers by e-mail within 2 working days
from the date of the order, but bears no responsibility for their availability.
7. Product Payment Method
Payment is made in the following ways: 1) by credit card 2) by cash on delivery
3) by bank deposit, 4) via PayPal.
a. With credit card
The credit transaction is made with VISA, MAESTRO and MASTERCARD, in real time, between the buyer
and the cardholder, through EVERYPAY. Recognizing the importance of the security of electronic
payments, EveryPay is a licensed Payment Institution by the Bank of Greece
(decision no. 280/3/23-7-2018 Official Gazette B 3010/25-7-2018), and securely manages transaction
data of card payments, according to the regulatory framework of the card transaction security
Everypay is PCI DSS certified. All Everypay services are done through secure connections with
256 bit SSL certificates. EveryPay also supports the possibility of using the 3D Secure service,
an additional security layer for VISA, MasterCard & American Express cards. The Payer will then
have to enter his personal secret code to successfully complete the transaction.
The process of using the credit card is done exclusively between Everypay and the credit card
holder. serafinoshoes.gr has no involvement, and your sensitive credit/debit card information is
not stored in its system. In any case of purchase, the user-buyer must be the same person as the
owner of the Credit Card. Otherwise, www.serafinoshoes.gr bears no responsibility and has no
obligation to refund money.
b.Cash on delivery
The customer can pay the employee of the courier company with the delivery of the products to his
place. For shipments with cash on delivery, the additional charge amounts to 2.00 euros.
c.By deposit in a Bank account
- EUROBANK: Manolis Seraphim: 0026 0119 92 0200273 592
IBAN: GR33 02601 1900 0092 0200 2735 92
- BANK OF PIRAEUS: Manolis Seraphim: 5152 012097 941
IBAN: GR39 0172 1520 0051 5201 2097 941
- ALPHA BANK Manolis Seraphim:
IBAN: GR06 0140 2310 2310 0233 0000 534
- ETHNIKI Manolis Seraphim: 398 403 10401
IBAN: GR23 0110 3980 0000 3984 0310 401
In the bank's electronic deposit form, write the name or the order number, and send us the copy
by e-mail or inform us by phone. If the deposit is not made within two days, then the order is
automatically cancelled. The cost of the bank commission is borne by the Customer.
Contact phone: +30 22610 21008, e-mail:firstname.lastname@example.org
d. Via PayPal
Once you have completed filling in all the remaining information required to place the order,
you will be automatically transferred to PayPal's secure site, from where you will have the option
to either directly fill in your credit card information or log in to your existing account to
PayPal and use your saved information.
8. Shipping charges
serafinoshoes.gr does not charge shipping costs for purchases over 29.99 euros, regardless of the
weight of the order, as well as the distance provided for the delivery of the product within
Greece. For purchases from 34.99 euros and below, the shipping costs are 3.00 euros, regardless
of the weight of the order, but also the distance provided for the delivery of the product within
Greece. Outside Greece, but within the EU, the cost is 15.00 euros and the estimated delivery time
up to 4 days. For outside the EU, the cost is 22.00 euros and the estimated delivery time is 7-15
days. In countries where orders go through customs, customs clearance costs are the responsibility
of the buyer.
9. Shipping and Delivery of Products
The products are shipped/delivered within 24-48 hours, via ACS COURIER. The customer receives a
relevant e-mail with the shipping number so that he can track the shipping process through the
official site of asccourier.net. For any delay due to force majeure (e.g. extreme weather,
strikes, etc.) that extend the delivery deadline, serafinoshoes.gr does not bear any responsibility.
10. Order cancellation
By pressing "cancel", the order in progress is stopped. Once the order has been shipped and
delivered to a courier, it is not possible to cancel it.
11. Withdrawal - Return Policy
The customer can return the product purchased from serafinoshoes.gr within 14 calendar days from
the day the customer or a third party indicated by the customer acquires physical possession of
the product, exercising the right of withdrawal, provided that the product it has not been used
and is in excellent condition, as received, i.e. without tampering with their packaging and
confirming that the special markings have not been removed.
Then and only after approval from the store, the corresponding procedures will begin. Otherwise,
the order will be returned with costs borne entirely by the consumer. We point out that the costs,
which include the shipping costs of the order from serafinoshoes.gr to the customer and the
shipping costs for returning the product due to cancellation by the customer to serafinoshoes.gr,
as well as the responsibility for transportation for reasons of returning the product due to
cancellation , charge the customer. We assume the responsibility of transport for reasons of returning
a product due to withdrawal only if the customer informs us and upon our sole instruction the courier company we cooperate
with, i.e. ACS COURIER, receives the product for return. It goes without saying that even in
this case the costs, which include the shipping costs of the order from serafinoshoes.gr to the
customer and the shipping costs for returning the product due to the customer's withdrawal from
serafinoshoes.gr, are borne by the customer.
To exercise the right of withdrawal, you are required to fill in and send the special
"withdrawal form", which is available on the serafinoshoes.gr website. Product returns will
not be accepted if the above "withdrawal form" is not completed and sent. The refund process
will be completed within eight (8) working days at the latest from the date we receive the
products and if they are in perfect condition . The money will be returned to the customer's
account, which he will declare in the special withdrawal form.
The refund process will be completed within eight (8) working days at the latest from the date
we receive the products and as long as they are in perfect condition. The money will be returned
to the customer's account, which he will declare in the special withdrawal form.
12. DEFECTIVE product
In the unlikely event that you receive a faulty or damaged product, you have the right to return
the product you have purchased and exchange it for another product up to the amount of the price
you have paid or an additional price if you wish within 14 calendar days of receipt of the
13. Product change
In the event that you wish to change the product that has been sent to you, you must contact the
store to indicate the new product that you wish to be sent to you. Then, when the carrier delivers
the new product to you, you simultaneously return the product you want to exchange to the carrier.
We point out that the costs are borne by the customer, and in particular they amount to 5 euros,
if they are deposited into one of the Bank accounts mentioned above, while if the customer pays
the costs to the transport employee, he is charged with additional costs for the cash on delivery
in the amount of 2 euros, i.e. in the total amount of 7 euros
If the change concerns a product purchase of 35.00 or more, the one-time change is free.
If it is necessary to change a second time or more times, the costs for each change will be
borne by the customer, as mentioned above, and specifically amount to the amount of 5 euros,
if they are deposited into one of the Bank accounts mentioned above, while if the customer pays
the costs to the transport employee, he incurs additional costs for the cash on delivery in the
amount of 2 euros, i.e. in the total amount of 7 euros.
14. Limitations of Liability
In the event that it is impossible to execute an order, serafinoshoes.gr has the right to withdraw
and not fulfill it, while in the event that the price has already been collected, serafinoshoes.gr
proceeds to refund it by depositing it into your Bank account.
15. Links from other websites
www.serafinoshoes.gr does not control the availability, content, personal data protection policy,
quality and completeness of the services of other web sites and pages that refer through "links",
hyperlinks or other advertising banners to www.serafinoshoes. .gr. Therefore, for any problem
encountered during their visit/use, the user must contact the respective web sites and pages
directly, which bear full responsibility for the provision of their services.
www.serafinoshoes.gr under no circumstances should be considered as endorsing or accepting
the content or services of the web sites and pages that refer through "links", hyperlinks
or other advertising banners to www.serafinoshoes.gr or linked to them in any other way.
16. Advertising-Informative messages (newsletter, sms, etc.)
serafinoshoes.gr provides its users with the possibility to choose their information about the new
products it has on the market and about any other offers, etc., by sending advertising-informational
messages to their e-mail address or by telephone. serafinoshoes.gr will not misuse the above service.
In case you no longer wish to receive informative messages, you can request the termination of
Any user can browse the online store serafinoshoes.gr without providing any personal information.
The details of the users (name, e-mail address, home address, etc.) and the transactions of the
users of the online store are considered confidential, just like in the usual transactions in a
The personal data that you make available to us by registering as a member are used exclusively
and only for reasons related to the execution of your transactions, communication, improving the
services provided and informing you about new products or offers, in accordance with the application
of the General Regulation on the Protection of Personal Data (Regulation (EU) 2016/679 of the Europe
an Parliament and of the Council of April 27, 2016, and in no way will they be disclosed or made
public or sold to third parties (except where provided by Law to the competent authorities only ).
Users retain at any time the right to update, delete or object to the further processing of their
The online store serafinoshoes.gr has the protection of your personal data as well as your
electronic transactions as a key priority and takes all the necessary measures, with the most
modern and advanced methods, to ensure the maximum possible security. All information related
to your personal information and transactions are secure and private.
The online store serafinoshoes.gr uses the SSL (Secure Sockets Layer) protocol. The specific SSL
(Secure Sockets Layer) protocol is today the global standard on the internet for certifying
websites to internet users and for encrypting data between internet users and web servers.An
encrypted SSL communication requires that all information sent between a client and a server
be encrypted by the sending software and decrypted by the receiving software, thus protecting
personal information in transit. In addition, all information sent with the SSL protocol is
protected by a mechanism that automatically checks if the data has been changed in transit.
19. Applicable Law – Jurisdiction of Courts
serafinoshoes.gr reserves the right to modify or renew its trading terms and conditions.
All orders placed through serafinoshoes.gr constitute distance sales contracts, which are governed
by International and European law that regulates issues related to electronic commerce as well as
by the Consumer Protection Law (Law 2251/1994) , as it applies today, and the more specific
legislative regulation with PD 131/2003, as it applies, for the regulation of e-commerce and
KYA Z1-891/ 13-06-2013 for consumer rights.
The user has the right to enter into a valid order through the online store, as long as he is legally
competent in compliance with the provisions of the Greek Civil Code (as long as he has completed the
eighteenth year of age and is not under judicial assistance regarding the conclusion of a sales c
ontract). serafinoshoes.gr reserves the right to claim a refund from the supervisor or guardian of
any orders made by legally incompetent persons. Exclusively competent Courts for any dispute that
may arise from the use of the website and from the transactions carried out through it,
are the Courts of Livadia.
20. Code of Ethics
The serafinoshoes.gr store is subject to the Code of Conduct for E-Commerce of the Greek
eCommerce Association (GRECA).