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Returns and Exchanges

1. Withdrawal - Return Policy


The customer can return the product purchased from serafinoshoes.gr within 14 calendar days from
the day the customer or a third party indicated by the customer acquires physical possession of
the product, exercising the right of withdrawal, provided that the product it has not been used
and is in excellent condition, as received, i.e. without tampering with their packaging and confirming
that the special markings have not been removed.
Then and only after approval from the store, the corresponding procedures will begin. Otherwise,
the order will be returned with costs borne entirely by the consumer. We point out that the costs,
which include the shipping costs of the order from serafinoshoes.gr to the customer and the shipping
costs for returning the product due to cancellation by the customer to serafinoshoes.gr, as well as
the responsibility for transportation for reasons of returning the product due to cancellation ,
charge the customer.
We assume the responsibility of transport for reasons of product return due to withdrawal only if
the customer informs us and upon our sole instruction the courier company we work with receives
the product for return. It goes without saying that even in this case the costs, which include the
shipping costs of the order from serafinoshoes.gr to the customer and the shipping costs for returning
the product due to the customer's withdrawal from serafinoshoes.gr, are borne by the customer.
To exercise the right of withdrawal, you are required to fill in and send the special "withdrawal
form", which is available on the serafinoshoes.gr website. Product returns will not be accepted
unless the above "withdrawal form" is completed and sent.
The refund process will be completed within eight (8) working days at the latest from the date we
receive the products and as long as they are in perfect condition. The money will be returned to
the customer's account, which he will declare in the special withdrawal form.